Categorising Issues

The simplest way to determine which category an issue falls under is by comparing the Merchandising Preview within the Reactify Search app to the site and then following the advice below based on what you find.

The Reactify Search Merchandising Preview is the the ultimate source of truth, it should always be used and referenced when troubleshooting issues.

You can access the Merchandising Preview within Shopify Apps > Reactify Search > Merchandising > Preview.

Configuration issues

These issues are caused by invalid or incorrect configurations within the Reactify Search app and not code, they are most likely when the Merchandising Preview shows the same content (eg, filters, sorting, results) as the site but the content is not what’s expected.

To resolve raise a support ticket with the Product Squad via the in-app support widget.

Package issues

These issues are bugs within the Reactify Search packages (eg, @usereactify/search), they are most likely when the Merchandising Preview has errors either on the page or within the javascript console.

To resolve raise a support ticket with the Product Squad via the in-app support widget.

Implementation issues

These issues are bugs within the theme code and may or may not be related to the usage of Reactify Search packages, they are most likely when the Merchandising Preview shows different content (filters, sorting, results, etc..) to the site.

To resolve raise a support ticket with the Delivery Squad via Productive.