Common Issues

chevron-rightCallouts not appearinghashtag

Upgrade the latest search UI package and confirm callouts were displaying correctly in the Merchandising Preview.

chevron-rightFilters not appearinghashtag

Review front-end implementation and ensure filters are not being unmounted.

chevron-rightSearching by SKU is not workinghashtag

Check that the relevance settings include the Product SKU field.

chevron-rightPagination is slow when filter and sort are used on collection & search pageshashtag

Always a front-end implementation issue. Check the Merchandising Preview and confirm that preview is not experiencing the same issue. To resolve, front-end must optimise the page rendering

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